I received rotten products and I’m not happy

We understand disappointment.
Regarding fruits & vegetables, they are organic so they are more fragile than non organic products. They can get rotten easily. For other products like cheese of seafood, it can happen a product turn bad because of the transportation or just because sometimes it happen for non specific reason. Even if we try to control all the products, it can happen that we don’t see a problem on a fruit or on a vegetable as we receive hundreds of kilos of them. For some products, there is no way to see a problem before the customer would cook it. This is why we request customers to let us know when they receive the order if there is any issue so can find a solution together, refund or exchange.
We can’t guarantee perfection for every products, but we are always keen to find a compromise if you would notify any issue with a product.