When you chose to order with us, you agree on the risky part of our just in time model. To ensure freshness, quality and lower food waste, we only order what our customers orders. This follow a very complicated and precise logistic, and sometimes, you might experiment a missing product due to non availability or because of human error. When you place an order with us, you need to consider this to avoid any disappointment. Most of the time we will come up with a solution: replacement, refund or re-delivery another week. We are always available to find a way to help with the situation.